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E x er c i s e s
Exercise 7. How to call for service
18
Maintenance - Touch the Customer Replaceable
Unit button to display the status of the Dry
Ink/Toner Cartridges, Dry Ink/Toner Waste Bottle,
Charge Corotrons and Fuser Web.
Green check
Yellow check
Red circle
Refer to the UI when there is a problem with the
digital press or an accessory. A status code and
suggested solutions are displayed on the screen.
Follow all steps in the suggested solutions until the
problem is corrected. If the problem persists, call
for assistance.
Prior to your call, record the following information:
A complete description of the problem.
1.
2.
Fault Code(s) located at the top of the Control
Panel.
The Machine Serial Number. Press the
3.
Machine Status button and then touch the
Machine Details tab to read the serial
number. If the serial number is not displayed,
open the Right/Left Front Doors of the digital
press. The serial number is also on a white
label on the bottom front frame.)
a. If copy quality is the problem, have a
sample available to help you describe the
defect.
a. If possible, use a phone near the press
when calling for assistance.
For system support, user help, and service support,
call the appropriate number:
US: 1-800-821-2797 (Includes TTY Support)
Canada: 1-800-939-3769
Xerox also provides web-based customer support.
Go to:
www.xerox.com/eSupportCentre
Do c uC ol o r 7 0 00 A P /8 00 0 A P Q u i c k Sta r t G ui d e
Status is Okay.
Indicates a Warning.
Indicates a Fault