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Troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

I cannot associate my device with an email address

Try performing the following actions:

• On the email setup screen, verify that you have typed all the email address

information correctly.

• Verify that the email address is associated with a supported email account (for

example, a POP3 email account or an IMAP email account). For more information

about supported email accounts, contact your wireless service provider.

• If you are trying to add a Microsoft® Outlook® or IBM® Lotus Notes® work email

address to your BlackBerry® device, in a browser on your computer, log in to the

email setup web site using the web page address provided by your wireless service