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My corporate email account is not associated with a BlackBerry Enterprise

Server

If you do not have access to a BlackBerry® Enterprise Server, but you want to send and

receive messages from a corporate Microsoft® Outlook® or IBM® Lotus® Notes® email

account that resides on a Microsoft Exchange or IBM Lotus® Domino® mail server, your

system administrator might permit you to set up BlackBerry Internet Service to access

your corporate email. When you add your corporate email account for use with BlackBerry

Internet Service, you might be prompted to install the BlackBerry® Mail Connector program

on your computer. For more information, in the BlackBerry® Internet Service email setup

application, click Help.

Note: If you install the BlackBerry Mail Connector your computer must be on and the installed program must be

running to send and receive messages on your device.

I want to reset my BlackBerry 8700c

Remove and reinsert the battery.

I do not have the latest BlackBerry Device Software or BlackBerry

Manager Software update

To find the latest BlackBerry® Device Software and BlackBerry Desktop Software updates,

visit www.cingular.com/bbdownloads.

Troubleshooting

Desktop

BlackBerry

8700c

I have forgotten my BlackBerry Internet Service password

From the Home screen, click

BlackBerry Setup

the BlackBerry

Internet Service email setup application. On the Login screen, click

password?

Type your user name. Click Ok. Your password is sent to your device as a

message that appears in the message list.

BlackBerry Internet Service messages are not being sent to my new device

If you switch devices, you must update your BlackBerry® Internet Service account to use the

personal information number (PIN) and International Mobile Equipment Identify (IMEI) for

your new BlackBerry device. Open the BlackBerry Internet Service email setup application.

On the Login screen, type your user name and password. Click

Type the PIN and IMEI for your new device. Click Save.

Note: To find the PIN and IMEI for your new device, from the Home screen click Settings,

I want to talk to a support representative

For support using live chat with a Cingular/AT&T Technical Support Representative, go to

http://forums.cingular.com/ and click Register.

BlackBerry

8700c

and then click

Setup. Open

Personal Email

Forgot

Log

In. Click

Change

Device.

Options

then Status.