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Why does the screen on my device turn off?
When you do not use your device for a period of
time, the screen turns off to conserve battery
power. Roll the trackwheel or press any key to turn
the screen on again.
BlackBerry Internet Service -
frequently asked questions
How do I open BlackBerry Internet Service?
See "Log in to your account" on page 10 for more
information.
Why does the Email Settings option not appear
on the Home screen?
Verify that your device is connected to the wireless
network and that you are in a wireless coverage
area. See "Connect to the wireless network" on
page 6 for more information.
If your device uses a theme, the option might
appear in a folder or list instead of on the Home
screen. The option might also use a different
name.
If the option still does not appear, contact your
service provider.
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might have to install on your local computer
to enable BlackBerry Internet Service to access
your corporate Microsoft Outlook or IBM Lotus
Notes email account when the corporate
messaging server is behind a firewall.
The BlackBerry Mail Connector is designed to
access and copy your messages that are on a
messaging server and send them to BlackBerry
Internet Service.
The BlackBerry Internet Service email account
setup process is designed to automatically detect
whether the BlackBerry Mail Connector is required
and to prompt you to install the application.
Why can I not add a third-party email account?
Verify that the third-party email account supports
POP3 or IMAP4. Contact your Internet service
provider for more information about the account
types that you can add.
How do I update my account information?
1.
Log in to your BlackBerry Internet Service
account. See "Log in to your account" on
page 10 for more information.
Click View/Modify.
2.
Note: To follow a link in the browser, click
the link. Click Get Link.
3.
Edit your account information.
4.
Click Submit.
I use multiple accounts. How do I set the email
address that appears in the From field of
messages that I send?
1.
Log in to your BlackBerry Internet Service
account. See "Log in to your account" on
page 10 for more information.
2.
In the Send From Address option, click the
here link.
Note: To follow a link in the browser, click
the link. Click Get Link.
3.
On the Sent From Address screen, perform
one of the following actions:
To use your default BlackBerry Internet
•
Service account as your Sent From
Address, select I want my Sent From
Address to be my handheld email
address.
To use an address from one of the email
•
accounts that you have added, select I
want to choose one of the email
accounts I have set up to be my Sent
From Address. Click Submit. Select an
account.
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