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email on your device, type your login information. Press the

Change Device. If you did not create a user name and password when you set

up email, complete the instructions on the screen.

• If the menu item for sending a message does not appear, verify that you have

added an email address or a PIN for your contact.

• Resend the message. Open the message. Press the

• If you use email message filters, verify that the options for email message filters

are set correctly.

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone

number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-

dialing options, dial the full phone number, including the country code and area

code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are

turned off.

• If your SIM card supports more than one phone number, but you have only one

phone number, verify that the phone number is set as your active phone number.

key. Click

key. Click Resend.