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Troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

• Verify that you have turned on the connection to the Wi-Fi® network.

• Verify that you are in a Wi-Fi coverage area.

• If the Wi-Fi network does not appear in the Wi-Fi setup application and you know

the network name, connect to the Wi-Fi network manually.

• Verify that the connection options in the Wi-Fi setup application are correct. If

you have already verified these options, verify that the advanced connection

options for the Wi-Fi network are correct.

• If your device is associated with an email account that uses a BlackBerry®

Enterprise Server your organization might prevent the Hotspot Browser from

appearing, or might restrict you from using the Hotspot browser to browse web

pages.