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• Verify that the email address is associated with a supported email account (for
example, a POP3 email account or an IMAP email account). For more information
about supported email accounts, contact your wireless service provider.
• If you are trying to add a Microsoft® Outlook® or IBM® Lotus Notes® work email
address to your BlackBerry® device, in a browser on your computer, log in to the
email setup web site using the web page address provided by your wireless service
provider and add the work email address. To log in, you must have a login user
name and password. You can create a login user name and password in the setup
wizard on the email setup screen.
I cannot send or receive messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you
are not in a wireless coverage area, your device should send the messages when
you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device
using the email setup screen in the setup wizard, verify that you have received
an activation message on your device from the BlackBerry® Internet Service. If
you have not received an activation message (the message might take a short
period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
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