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Troubleshooting

I cannot connect to a wireless network

Depending on your wireless network, some features might not be supported.

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

I cannot associate my device with an email address

Try performing the following actions:

• On the email setup screen, verify that you have typed all the email address information

correctly.

• Verify that the email address is associated with a supported email account (for example,

a POP3 email account or an IMAP email account). For more information about supported

email accounts, contact your wireless service provider.

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.