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Help
I have a new SIM card and I cannot access my BlackBerry email address
If you access your BlackBerry® Mail account automatically each time you open the email setup application and you set up a
BlackBerry® email address with your previous SIM card, you can access your BlackBerry email address again when you set up your
BlackBerry Mail account with your new SIM card.
1.
Open the BlackBerry Mail email setup application or visit the BlackBerry Mail web site using a browser on your BlackBerry device.
2. Complete one of the following actions:
• In the email setup application, press the Menu key. Click Add A BlackBerry Email Address.
• On the web site, on the Email Accounts page, click Create A BlackBerry Email Address.
3. Type the existing user name and password for your BlackBerry email address.
Note: BlackBerry Mail recovers your BlackBerry email address and associates it with your new SIM card.
Related topics
About logging in using a user name and password, 3
I cannot switch my BlackBerry email address to my new device
Try performing the following actions:
• Verify that the PIN and ESN, IMEI, or MEID numbers you typed match the PIN and ESN, IMEI, or MEID numbers for your
BlackBerry® device.
• Contact your wireless service provider to verify whether your wireless service provider supports switching devices.
• If you want to use BlackBerry® Mail, verify that the device that you are switching to is a BlackBerry device. BlackBerry enabled
devices do not support BlackBerry Mail.
I cannot create a unique notification profile for email messages that I receive on my device
Verify that your BlackBerry® device is running BlackBerry® Device Software Version 4.2 or higher.
I cannot change my signature using the browser on my device
You cannot change your signature using a browser on your BlackBerry® device.
Use a browser on your computer or the email setup application on your device to change your signature.
Troubleshooting for BlackBerry devices
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