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5. Click a backup file.
6. Click Yes.
Troubleshooting
I cannot register an email address with BlackBerry Messenger
Your BlackBerry® Messenger contact list is backed up over the wireless network as long as you have registered at least one of the email
addresses that is associated with your device with BlackBerry Messenger.
If you tried to register one or more of the email addresses that are associated with your device with BlackBerry Messenger, but the email address
is listed as not registered on the Remote Backup screen in BlackBerry Messenger, try performing the following actions:
•
Verify that the email address that you are trying to register with BlackBerry Messenger has an icon on the Home screen or in a folder on
your device or that you are receiving email messages from that email account on your device. If you have not yet associated an email
address with your device, click the Setup Wizard icon.
•
If you are registering an email address with BlackBerry Messenger for the first time, wait a short period of time for BlackBerry Messenger
to process the registration message.
•
On a computer, in your email account, verify that the registration email message from BlackBerry Messenger is not filed into a folder, such
as the spam folder. You might need to mark the sender as safe or change your email message filters before you try to register the email
address again using the Resend Verification Email menu item on the Edit Email Status screen in BlackBerry Messenger.
•
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, depending on your organization, this feature
might not be supported.
My restored contact list does not contain the contacts or groups that I expect
•
If you restored your contact list using a backup file, verify that the backup file that you used is the latest version. To view the properties of
a file on your device, press the Menu key and click Properties.
•
If you restored your contact list using a backup file and you did not set BlackBerry® Messenger to automatically save a copy of your contact
list changes to your device or media card, the backup file that you used might have been created before you made changes to your contact
list.
•
If you restored your contact list using a backup file and your contact list does not contain your groups, you might need to ask someone
from the group who has permissions to add members to add you to the group again.
•
If you set BlackBerry Messenger to back up your contact list over the wireless network, you might need to associate an email address with
your device that you previously registered with BlackBerry Messenger. In some cases, you might need to back up your contact list over the
wireless network again before your contact list is recovered.
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Contact list backup