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BlackBerry Policy Service
SDR 171638
In certain circumstances, the BlackBerry Policy Service sends the Update Service Data command to a BlackBerry device after it
sends the Switch Service command to the BlackBerry device. As a result, the BlackBerry device might receive incorrect SRP
information.
SDR 139130
In certain circumstances, if you restart the BlackBerry Policy Service or resend service books to BlackBerry devices, certain user
accounts might not be able to send or receive data because they receive duplicate or idle IT policies that contain old data.
Workaround
Resend the appropriate IT policies or service books to the affected users.
SDR 137620
If you perform an interactive software load and copy software to the PackageCache folder, the BlackBerry Policy Server might
stop responding when it tries to poll for missing applications.
SDR 134056
The method for re-key processing groups multiple users together instead of distributing the re-key events evenly. This might
result in increased activity on the BlackBerry Policy Service and database access issues.
BlackBerry Synchronization Service
SDR 149986
The BlackBerry Synchronization Service does not verify that the m_LastThreadActivity is not null. If the m_LastThreadActivity
is null, the BlackBerry Synchronization Service might stop responding.
Logging
SDR 178356
If the BlackBerry Professional Software tries to file a message to a folder ID that does not exist, an error condition is not returned
to the user's BlackBerry device, and no information about the error is written to the BlackBerry Messaging Agent log file.
SDR 158250,
You cannot turn on extended logging for the BlackBerry Attachment Service using the BlackBerry Configuration Panel.
SDR 44322
SDR 154695
When the DeviceUserState check occurs, a "No request sent to server" error is written to the device management connector log
files for each record that is associated with a user that is not enabled for the database. These records are not deleted or skipped
the next time the DeviceUserState check occurs (scheduled for every 30 minutes). As a result, the same errors are written to
the device management connector log files.
SDR 154690
In certain circumstances, a "Failed to LoadXML" error message is written repeatedly to the device management connector log
files for multiple users.
SDR 153791
If the EnableExceptionStackTrace registry key is enabled, first chance exceptions are logged and might be recognized as an
uncaught exception by the monitoring software used in your environment.
SDR 151330
In certain circumstances, BlackBerry Professional Software components do not create a new daily log file after midnight on the
previous day. The previous day's log files remain locked, and new log files for the current day are not created until the BlackBerry
Professional Software component is restarted.
SDR 126590
II you disable a user account in Microsoft Active Directory and remove the user's mailbox from Microsoft® Exchange, then hard-
delete the user using the BlackBerry User Administration Tool, the BES Alert Tool writes many foreign key constraint errors to
the BES Alert Tool log file.
SDR 61188
The "PollForMissingApps failed" error is written to the BlackBerry Policy Service log file after the log information for all users
in the BlackBerry Professional Software is written to the log file. This log line might be confusing because the information that
precedes it does not give more details.
Microsoft Outlook Web Access
SDR 159354
The BlackBerry Professional Software setup application installs Microsoft .NET Framework 1.1, which is a 32-bit application. This
can overwrite an existing installation of Microsoft® .NET Framework 2.0, which is a 64-bit application. In an environment that
includes Microsoft Exchange 2007 running on a 64-bit computer, Microsoft Outlook Web Access 2007 requires Microsoft .NET
Framework 2.0. As a result, users might receive a Service Unavailable message when they try to use Microsoft Outlook Web
Access 2007.
Workaround
Restore Microsoft .NET Framework 2.0. For more information, visit
Setup application
SDR 168917
If the Recursive Trigger Enabled option is set to True for the BlackBerry Configuration Database, the BlackBerry MDS
Connection Service does not start after you install the BlackBerry Professional Software, and if you start the BlackBerry MDS
Connection Service manually, it stops after a short time.
www.blackberry.com/support
to read article KB15040.
Release Notes
9