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This guide is intended to introduce you to your new BlackBerry smartphone and provide you with

the information you need to get up and going quickly. It contains the following sections:

Verizon Plan Features

Groupwise Integration

Customizing Your BlackBerry

Shortcuts & Helpful Information

eWalk Setup

Support Resources

Verizon Plan Features

Your Verizon BlackBerry comes standard with the following calling plan features:

300 minutes per month (pooled with all CCS smartphone users)

Unlimited mobile-to-mobile calling (to any Verizon number)

Unlimited nights & weekends (9 pm – 6 am weeknights & 9 pm Friday – 6 am Monday)

Unlimited data usage on the Verizon network (Internet browser, email, messaging)

Unlimited domestic text messages

National roaming & domestic long distance

Groupwise Integration

CCS TechSupport hosts a BlackBerry Enterprise Server that synchronizes your BlackBerry

information and your Groupwise information. You can synchronize messages, calendar items,

contacts, memos, and tasks. Synchronization is bi-directional.

Once you have activated your BlackBerry with the CCS BES server, email messages will

automatically be forwarded to your BlackBerry. Messages sent from your BlackBerry will be routed

through the Groupwise server. You can quickly and easily lookup CCS addresses from the

BlackBerry message application. Message filters can be defined to control which mail messages are

forwarded to your BlackBerry handheld.

Contacts will be synchronized with one selected personal address book. Please contact TechSupport

to designate a personal address book for synchronization. Contacts can be created or modified

either in Groupwise, or on the BlackBerry handheld.

Calendar events created in Groupwise will appear on your BlackBerry handheld (and vice-versa).

Your BlackBerry will alert you of upcoming appointments based on the alarm criteria you define in

your appointment setup.