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If your hob is not functioning correctly please carry

out the following checks before calling out an

engineer.

Important: If you call out an engineer to a fault

listed below, or to repair a fault caused by incorrect

use or installation, a charge will be made even if

the appliance is under guarantee.

•

The cooking zones do not function.

•

After switching off a cooking zone the residual

heat indicator is not illuminated.

•

A buzzing is heard when a cooking zone is first

switched on.

•

Discolouration appear in the cooking zone.

If after carrying out the above checks there is still a fault, contact your local Zanussi Service Force Centre.

In the event of your appliance requiring service, or

if you wish to purchase spare parts, please contact

your local Zanussi Service Force Centre by

telephoning:-

08705 929929

Your telephone call will be automatically routed to

the Service Force Centre covering your post code

area. The addresses are listed on the following

pages.

Before calling out an engineer, please ensure you

have read the details under the heading

"Something Not Working."

When you contact the Service Force Centre you

will need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of the fault

4. The model and serial number of the appliance

(found on the rating plate)

5. The purchase date

Symptom

Possible Solution

•

Check the mains has not failed.

•

Check a power level has been selected.

•

The cooking zone may have only been switched

on for a short while, and is therefore below

60°C.

•

This is not a fault, the buzzing will disappear as

the zone heats up.

•

This is probably the result of burned of remnants

that have not been removed regularly. They will not

affect the function of the hob.

Customer Care

For general enquiries concerning your Zanussi

appliance or for further information on Zanussi

products, please contact our Customer Care

Department by letter or telephone at the address

below or visit our website at

Customer Care Department

Zanussi

55-77 High Street

Slough

Berkshire

SL1 1DZ

08705 727727 (*)

* calls to this number may be recorded for training

purposes