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Service

In the "What to do if ..." section a number of mal-

functions are listed that you can rectify yourself Look

there first if a fault occurs.

Is it a technical fault?

If so, please contact your customer service centre.

(You will find addresses and telephone numbers in

the section "Customer Service Centres".)

Always prepare in advance for the discussion. This

will make diagnosis of the problem easier and also

make it easier to decide if a customer service visit is

necessary:

Please make a note of the following information as

accurately as possible:

• What form does the fault take?

• Under what circumstances does the fault occur?

Prior to the telephone call it is important that you

make a note of the following appliance code num-

bers that are given on the rating plate:

• model description,

• PNC code (9 digits),

• S No code (8 digits).

We recommend that you record the code numbers

here so that you always have them to hand:

Model:

. . . . . . . . . . .

PNC:

. . . . . . . . . . .

S-No:

. . . . . . . . . . .

When do you incur costs even during the

warranty period?

• if you could have remedied the fault yourself using

the fault table (see section "What to do if ..."),

• if the customer service technician has to make

several journeys because he was not provided with

all the relevant information before his visit and

therefore, forexample, has to fetch spare parts.

These multiple trips can be avoided if you prepare

your phone call as described above.