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Problem
The lamp does not work.
The compressor operates contin-
ually.
There is too much frost and ice.
The temperature in the appliance
is too low/too high.
Customer Service
If your appliance is still not working properly
after making the above checks, contact the
nearest Authorised Service Centre.
www.zanussi.com
Possible cause
The valve is blocked.
The lamp is defective.
Temperature is set incorrectly.
Large quantities of food to be
frozen were put in at the same
time.
The room temperature is too
high.
Food placed in the appliance
was too warm.
The lid is not closed properly.
The lid is not closed correctly or
the gasket is deformed/dirty.
The water drainage plug is not
correctly positioned.
Temperature is set incorrectly.
The temperature regulator is not
set correctly.
The lid is not closed correctly.
The products' temperature is too
high.
Many products are stored at the
same time.
The thickness of the frost is
greater than 4-5 mm.
The lid has been opened often.
Products to be frozen are placed
too closely to each other.
To obtain fast service, it is essential that when
you apply for it you specify the model and serial
number of your appliance which can be found
either on the guarantee certificate or on the
rating plate located on the external right side of
the appliance.
Solution
Check the valve.
Refer to "Replacing the lamp".
Refer to "Operation" chapter.
Wait some hours and then check
the temperature again.
Refer to climate class chart on
the rating plate.
Allow food to cool to room tem-
perature before storing.
Check if the lid closes well and
the gaskets are undamaged and
clean.
Refer to "Opening and closing
the lid".
Position the water drainage plug
in the correct way.
Refer to "Operation" chapter.
Set a higher/lower temperature.
Refer to "Opening and closing
the lid".
Let the product temperature de-
crease to room temperature be-
fore storage.
Store less products at the same
time.
Defrost the appliance.
Open the lid only if necessary.
Make sure that there is cold air
circulation in the appliance.
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