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SERVICE AND SUPPORT

Suggested Service, Support and Training Offerings

Network Health Check

Network Installation and

Implementation Services

Project Management

3Com Guardian

Maintenance Service This service provides comprehensive on-site support and includes

3Com Express

Maintenance Service

3Com University

3Com Global Services offers the resources and talents of a major

corporation plus more than two decades of experience in resolving

network challenges and delivering business benefits to enterprises

around the world.

Global support with a personalized focus in the local language helps

drive productivity and minimize expenses. Because 3Com understands

both the technology and the business, we're the partner you need to

maintain your competitive edge and remain strong.

An activity-auditing service focused on improving network performance

and productivity

Includes traffic monitoring, utilization analysis, problem identification,

and asset deployment recommendations

Extensive report provides blueprint for action

Experts set-up and configure equipment and integrate technologies to

maximize functionality and minimize business disruption

For large and complex sites, implementation services include personalized

configuration, project management, extended testing and coaching on

network administration

Provides extra focus and resources that special projects demand

3Com engineers manage entire process from initial specifications to

post-project review

Using structured methodology, requirements are identified, projects

planned and progress of implementation activities tracked

advance hardware replacement, telephone technical support and

software upgrades

This service provides speedy access to 3Com shipment of advance

hardware replacements, software upgrades and telephone support

Self-paced and instructor-led technology and product courses, plus

certification programs

3Com

Switch 4500 10/100 Family