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BLACKBERRY RADAR ITA100-1 CHASSIS BRACKET INSTALLATION GUIDE 31
4.5 Locate the asset on the map
Note: It could take up to 20 minutes for asset data to become available.
1. In the Asset Search textbox at the lower left corner of the map, enter the asset
identifier.
2. Click on the asset in the Assets list. The asset should be highlighted on the map.
3. Verify that the asset appears in the expected location on the map. If it doesn't, go to
the next section, Troubleshoot error conditions.
4.6 Troubleshoot error conditions
4.6.1 If you don't see any sensor data for an asset after installation
Check power-on LED sequence
•
During installation when the two halves are connected, there should be a
o
series of LED blinks.
If you did not see this, remove the module, check the connections, and try
o
again.
If the problem persists, contact the BlackBerry Radar support team with the
o
module's serial number.
Check network connectivity of the module once it has been associated with an asset
•
on the Radar Dashboard.
Go to the Radar Dashboard and
o
In the Asset view, click Details to open the Details tab.
o
Check the Status section. This section details all the sensor readings and
o
verifies that the module has successfully connected to the network.
If latest sensor data is not visible, ensure that the trailer is not parked in an
o
area with poor cell coverage.
Continue to dispatch trailer as planned and monitor it for the next hour. It
o
new sensor data is not visible in Radar Dashboard, contact the BlackBerry
Radar support team with the module's serial number.
search for the asset
in question.