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Frequently asked questions
Why does my handheld not turn on?
The power is off. Press the Power button to turn
the power on.
The battery is not charged. See "Charge the
battery" on page 2.
Remove and then reinsert the battery.
Why does my handheld not charge?
A connection is not secure. Check that all cables
and plugs are fully inserted into ports and power
outlets. See "Charge the battery" on page 2 for
more information.
The battery is not inserted properly. Reinsert the
battery so that the connectors align.
How do I correct the date and time?
1.
In the handheld options, click Date/Time.
2.
Set the date and time.
3.
Click the trackwheel.
4.
Click Save.
Why is there a book icon on the Home screen?
A new service book is available on your handheld.
Service books determine which services and
features are available on your handheld.
1.
In the handheld options, click Service Book.
2.
Click the new service book beside the book
icon.
3.
Click Accept.
Why can I not send or receive email?
Verify that the handheld wireless radio is on and
that you are in an area of wireless coverage. See
the inside front cover of this guide for more
information on the wireless radio and levels of
wireless coverage.
Verify that you have integrated your handheld
with an email account. See "Setting up for email
using BlackBerry Web Client" on page 6.
How do I connect my handheld to the
BlackBerry Desktop Software?
If the desktop software is installed on your
computer, your handheld should connect to the
desktop software automatically when you connect
the handheld to the computer. If your handheld
does not connect, open the BlackBerry Desktop
Software.
1.
Click Options > Connection Settings.
2.
From the drop down list, select the correct
port.
3.
Click Connect.
If the connection problems continue, close the
BlackBerry Desktop Software and disconnect the
handheld. Open the desktop software again and
reconnect the handheld. Verify that all
connections are secure.
What is the BlackBerry Desktop Redirector?
If you use Microsoft Outlook (Workgroup
installation) with an email account on a Microsoft
Exchange Server version 5.5 or later and your
handheld is not enabled on a BlackBerry
Enterprise Server, you can use the BlackBerry
Desktop Redirector to set up email on your
handheld.
1.
Insert the BlackBerry Desktop Software
Installation CD into your CD-ROM drive.
2.
Complete the on-screen instructions.
Select BlackBerry Enterprise Server or
•
BlackBerry Desktop Redirector as your
email integration option.
Frequently asked questions
7