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GLOBAL SERVICES

Leverage investment in equipment and staffing with a wide portfolio of 3Com professional services and maintenance offerings.

Realize pragmatic, business-focused results provided by a company with over two decades of experience in resolving network challenges and delivering business benefits to enterprises

around the world.

Gain constant and reliable support for continuous network operation.

Maintenance Services

Product

3Com Guardian

Service

Yes

3Com Express

Service

3Com Software Upgrades

3Com Software Application Support

Professional Services

Product

3Com Network Management Implementation Service

Yes

3Com Project Management

Yes

3Com Security Posture Assessment

Yes

3Com Voice Readiness Service

Yes

3Com Network Health Check

Yes

3Com Wireless Site Survey

Yes

3Com Network Installation Service

Yes

3Com Wireless Installation Service

Yes

3Com Voice Implementation Service

Yes

Why 3Com Service and Support:

Experienced

Uninterrupted global support of LAN and WAN products for over two decades

Reliable

Regional field support directly linked to expert headquarters engineering resources

Expert

Support engineers with end-to-end system experience in a multi-vendor environment

Customer Focused

Mature escalation processes with dedicated engineers and direct link to product engineering

Comprehensive

Extensive laboratories with a cross section of applications, equipment and technologies for testing

configurations and solutions

FACT

3Com's ongoing commitment to global 24x7 service excellence is reflected in its

expanding support infrastructure and seasoned, professional service engineers who

are adept at integrating security, voice and data across multivendor networks.

GENERAL FEATURES

ONLINE TOOLS

OPTIONAL

Yes

FEATURES

Yes

3Com University

›

3Com University offers a range of online self-paced and classroom-based instructor-based

training. A sample of programs is included on this page. For a complete list of course options

visit www.3com.com/3comu or www.3com.com/partners/3comu

Product

SECURITY AND MANAGEMENT SOLUTIONS

Security

Managing 3Com X-Family Devices

Securing Networks with the 3Com X-Family

TippingPoint Advanced Technical Security Products Training

TippingPoint Expert Technical Security Products Training

TippingPoint Introductory Technical Security Products Training

Management Tools

3Com Enterprise Management Suite Administration

3Com Enterprise Management Suite Software Development

3Com Network Director Training and Support

3Com Network Supervisor Training and Support

CONVERGENCE SOLUTIONS

Platforms and Applications

3Com IP Conferencing and IP Presence 7.1

3Com VCX 7.1 End-Customer Administrator

3Com VCX 7.1 IP Telephony and IP Messaging

3Com VCX Telephone User Training

NETWORKING SOLUTIONS

Wireless

3Com Wireless LAN Mobility System: Wireless LAN Switch/Controller Installation and Configuration

Deploying the 3Com Unified Gigabit Wireless PoE Switch 24

IEEE 802.11 Wireless LANs: A Technology Overview

Introduction to 3Com Wireless LANs

Switching

3Com Switch 5500 Self-Study

3Com Switch 8800 Self-Study

Configuring and Deploying 3Com Enterprise LAN Switch Solutions

Configuring and Deploying the 3Com Switch 5500 Family

Configuring and Deploying the 3Com Switch 7700 Family

Configuring and Deploying the 3Com Switch 8800 Family

Designing and Implementing 3Com Enterprise LAN Switching Solutions

LAN Switching Technology Overview

Routers

Configuring and Deploying 3Com Routers

Configuring and Deploying 3Com Voice Routers

Introduction to 3Com Routers v2.0

3COM

SECURE CONVERGED NETWORKS FOR ENTERPRISES

Services and Support

3Com Contacts

For more information, please refer to a local 3Com website at the URLs indicated in the following chart.

Country

3Com Public Websites

3Com Partner Access Websites

AMERICAS

Brazil

lat.3com.com/br

pa.3com.com/br

Canada

ca.3com.com

pa.3com.com

Latin America

lat.3com.com

pa.3com.com/lat

North America

www.3com.com

pa.3com.com

ASIA PACIFIC

Australia

ap.3com.com

pa.3com.com/ap

Hong Kong

ap.3com.com

pa.3com.com/ap

India

ap.3com.com

pa.3com.com/ap

Indonesia

ap.3com.com

pa.3com.com/ap

Korea

www.3com.co.kr

pa.3com.com/ap

Malaysia

ap.3com.com

pa.3com.com/ap

New Zealand

ap.3com.com

pa.3com.com/ap

Philippines

ap.3com.com

pa.3com.com/ap

Singapore

ap.3com.com

pa.3com.com/ap

Taiwan

www.tw.3com.com

pa.3com.com/ap

Thailand

ap.3com.com

pa.3com.com/ap

EUROPE, MIDDLE EAST AND AFRICA

Belgium

www.3com.be

pa.3com.com/blx

Czech Republic

www.3com.cz

pa.3com.com/emea

European Region

emea.3com.com

pa.3com.com/emea

France

www.3com.fr

pa.3com.com/emea

Germany

www.3com.de

pa.3com.com/ger

Israel

www.3com.co.il

pa.3com.com/emea

Italy

www.3com.it

pa.3com.com/it

Middle East

emea.3com.com/me

pa.3com.com/emea

Netherlands

www.3com.nl

pa.3com.com/blx

Poland

www.3com.pl

pa.3com.com/emea

Russia

www.3com.ru

partners.3com.ru

Spain

www.3com.es

pa.3com.com/es

Sweden

www.3com.se

pa.3com.com/emea

United Kingdom

www.3com.co.uk

pa.3com.com/emea