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ACTIVATION & EQUIPMENT

RETURN INSTRUCTIONS

4 ACTIVATE YOUR REPLACEMENT GENIE MINI

Go to

directv.com/activate

Call 800.388.6597 for our automated activation line.

5 PROGRAM YOUR REMOTE CONTROL

If you are prompted to program your remote control, follow the on-screen instructions or go to

directv.com/programremote

6 RETURN YOUR NON-WORKING RECEIVER

For the fastest return method:

Take your equipment directly to your nearest FedEx

Store

location. No need to pack anything—just bring your equipment in a sturdy bag or open

box along with your 9-digit account number (located on the packing slip on your bill).

Do not include your remote control, cables, accessories or any personal equipment such

as DVD players. If for any reason you removed the access card from the receiver, be sure

to return it in the package as well.

Your equipment will be scanned, packed, labeled, and returned to DIRECTV. Once your

equipment is scanned, your return will immediately be noted on your account.

Or, you can pack the equipment yourself. Just use the box your replacement receiver came in,

or another suitable box, and use the supplied return shipping label. (Remember to keep the

bottom portion of the label for your records.) Then, drop off the box at your local Post Office

FedEx

Office Print & Ship Center location. (You can track both on fedex.com.) Your return will

be noted on your account when we receive it, which could take up to 2 weeks.

Find the closest locations:

FedEx

Office Print & Ship Center go to

or call 800.463.3339

The UPS Store

go to

theupsstore.com

IMPORTANT INFORMATION

We must receive your non-working receiver within 21 days of your replacement order

date to avoid non-return fees. Non-return fees are based on type of receiver: DVR ($135),

HD ($45), HD DVR ($135), Genie

($45), or Genie Lite

™

($45).

For more information, go to

Tip: Search "Wireless Genie Mini"

of their respective owners.

and sign in, then follow the instructions, OR

Office Print & Ship Center or The UPS

fedex.com/attreturns

or call 800.789.4623

HD DVR ($135), Genie Mini ($45), Wireless Video Bridge

directv.com/support

Wireless Genie Mini with Genie 2

™

ATT.200006116-3