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Reset your computer

In the resetting process, you can choose to keep your files or remove them when you reinstall the operating

system.

Note: The items in the graphical user interface (GUI) might change without notice.

1. Open the Start menu, and then click Settings ➙ Update & Security ➙ Recovery.

2. In the Reset this PC section, click Get started.

3. Follow the on-screen instructions to reset your computer.

1. Open the Start menu, and then click Settings ➙ Update & Security ➙ Recovery.

2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.

3. Select a preferred option, and then follow the on-screen instructions.

Note: Ensure that your computer is connected to ac power during the recovery process.

The Windows recovery environment on your computer operates independently from the Windows 10

operating system. It enables you to recover or repair the operating system even if the Windows 10 operating

system fails to start.

After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then,

you can choose repair and recovery options by following the on-screen instructions.

It is recommended that you create a recovery USB drive as early as possible as a backup for the Windows

recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the

preinstalled Windows recovery programs are damaged.

Create a recovery USB drive

Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a

backup copy of all the data that you want to keep.

1. Ensure that your computer is connected to ac power.

2. Prepare a USB drive with at least 16 GB of storage capacity. The actual USB capacity required depends

on the size of the recovery image.

3. Connect the prepared USB drive to the computer.

4. Type recovery in the search box. Then, click Create a recovery drive.

5. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.

6. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.

Use the recovery USB drive

If you cannot start your computer, go to Chapter 6 "Help and support" on page 25 first to try to solve the

problem by yourself. If you still cannot start your computer, use the recovery USB drive to recover your

computer.

1. Ensure that your computer is connected to ac power.

2. Connect the recovery USB drive to the computer.

Chapter 4

Troubleshooting, diagnostics, and recovery