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IBM QRadar Appliances Type 4723 Problem Determination and Service Guide
Removing and replacing server components
IBM Service Technician should follow the Problem Determination and Service Guide for either Lenovo System SR630 V2 Type 7Z71
and Lenovo System SR650 V2 Type 7Z73 as appropriate to remove, replace, and/or install all parts.
Important: QRadar appliances utilize firmware that is independent of the Lenovo System x firmware. Any component replacements
requiring firmware update are to refer to the IBM QRadar support documentation for the correct firmware packages.
Replacing the System Board
The IBM Service Technician should follow Removing and Replacing System Board Instructions in the Problem
Determination and Service Guide for either Lenovo System SR630 V2 Type 7Z71and Lenovo System SR650 V2 Type
7Z73 as appropriate.
Important: Before replacing the System Board, the IBM Service Technician should record all system configuration
information, including the Vital Product Data (Machine Type, Model Number, Serial Number, and Asset Tag)
1.
The Lenovo Machine Type, Model Number and Serial Number will be stored in the VPD fields for Machine Type,
Model Number and Serial number, respectively.
2.
The Appliance Machine Type, Model and Serial Number will be combined and stored in the VPD Asset Tag field
in this format:
SYSTEM_PROD_DATA.SysEncloseAssetTag: AAAABBB1234567
Where AAAA is the Appliance MT, BBB is the Appliance Model, and 1234567 is the Appliance Serial Number.
Important: The IBM Service Technician is responsible for reactivating Features on Demand keys after a hardware
replacement. The IBM Service Technician should follow the FOD instructions located in Appendix C of this document.
Replacing Napatech PCIe Cards
IBM Service Technician should follow removing/installing the PCI riser-card assembly instructions in the Problem
Determination and Service Guide for either Lenovo System SR630 V2 Type 7Z71 and Lenovo System SR650 V2 Type
7Z73 as appropriate.
Replacing Load Balance Cable for Napatech PCIe Cards in QRadar 1920 and 1940 Appliance
IBM Service Technician should follow removing/installing instructions located in Appendix B of this document.
P/N: 03KE175
EC: P43116B
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