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サーバー Lenovo ThinkAgile VX5520のPDF 製品マニュアルをオンラインで閲覧またはダウンロードできます。Lenovo ThinkAgile VX5520 31 ページ。 Thinkagile vx series

The following Lenovo warranty service levels are available for the ThinkAgile VX Series appliances:

3 or 5 years of warranty service coverage

Base warranty: 9x5 Next Business Day response with parts delivered

Foundation Service: 9x5 service coverage with next business day onsite response

Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed

repair (available only in select countries)

Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed

repair (available only in select countries)

Premier Support

Premier Support service offers single point of contact for end-to-end problem resolution and

collaborative third-party software support with direct access to Lenovo's most advanced

technicians for faster troubleshooting.

YourDrive YourData

Lenovo's YourDrive YourData service (where applicable) is a multi-drive retention offering that

ensures your data is always under your control, regardless of the number of drives that are installed

in your Lenovo system. In the unlikely event of a drive failure, you retain possession of your drive

while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.

The YourDrive YourData service can be purchased in convenient bundles with Foundation,

Essential, or Advanced Service upgrades and extensions.

For service definitions, country-specific details, and service limitations, please refer to the following

documents:

Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage

http://pcsupport.lenovo.com/us/en/solutions/ht503310

Lenovo Data Center Services Agreement

http://support.lenovo.com/us/en/solutions/ht116628

Software maintenance

The ThinkAgile VX Series appliances include a three-year or five-year software support and subscription

(matches the duration of the selected hardware warranty period) that entitles you to submit service

requests to troubleshoot VMware software issues and receive code updates, including fixes, patches, and

new software releases.

The Lenovo local support centers perform problem determination and resolution for hardware-related

issues and escalate to VMware, on behalf of the customer, for software-related problem determination.

VMware will contact the customer and will own the software-related problem resolution until closure.

For the VMware vCenter software and subscription license provided by the customer, software support

that is provided by VMware is based on the support level included with this license.

For the VMware vSphere, vSAN, and vCenter Server software and subscription licenses purchased from

Lenovo together with the ThinkAgile VX Series, software support that is provided by VMware includes

Production-level support with 24x7 phone and web coverage with the following target response times

(priorities are defined by VMware based on the impact on productivity):

Severity 1 (Critical: Substantial loss or disruption of service, significant risk of data loss): 30 minutes

Severity 2 (Major: Operations are severely constrained, significant impact): 4 business hours

Severity 3 (Minor: Non-critical loss of functionality, minimal impact): 8 business hours

Severity 4 (Cosmetic: General questions): 12 business hours

Lenovo ThinkAgile VX5520 Appliance