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Appendix A. Service and Support
Registering your option
Online technical support
Telephone technical support
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of the product. Refer to your Lenovo
Statement of Limited Warranty for a fully explanation of Lenovo warranty terms.
Register to receive product service and support updates, as well as free and discounted
computer Accessories and content. Go to: http://www.lenovo.com/support
Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during
the warranty period, assistance for replacement or exchange of defective components is
available. In addition, if your option is installed in a Lenovo computer, you might be entitled to
service at your location. Your technical support representative can help you determine the best
alternative.
Installation and configuration support through the Customer Support Centre will be withdrawn
or made available for a fee, at Lenovo's discretion, 90 days after the option has been
withdrawn from marketing, Additional support offerings, including step-by-step installation
assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
•
Option name
•
Flat Panel Monitor
•
Option number
•
Proof of purchase
•
Computer manufacturer, model, serial number, and manual
•
Exact wording of the error message (if any)
•
Description of the problem
•
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you
through the problem during the call.
A-1
Appendix A.