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Chapter 4. Troubleshooting

Troubleshooting

If you do not find your problem here, see Chapter 1. The following section only describes problems

that might negate the need to refer to the more comprehensive information in Chapter 1.

Display problems

When I turn on the computer,

nothing appears on the

screen.

The screen goes blank while

the computer is on.

Sleep problems

The critical low-battery error

message appears, and the

computer immediately turns

off.

The computer enters sleep

mode immediately after

Power-on.

Note: If the battery is charged and the temperature is within range, do the following:

1 Press the Power button for three seconds to turn on the computer.

2 Press and hold the Power button for seven seconds to force shut down.

3 Press the Power button for three seconds again to restart. Then reset the computer with the

Push-button reset recovery system.

If the problem persists, have the computer serviced.

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• If the screen is blank, make sure that:

- The AC power adapter is connected to the computer and

the power cord is plugged into a working electrical outlet.

- The computer power is on. Press and hold the Power

button for three seconds for confirmation.

- Press and hold the Power button for seven seconds to force

shut down the computer. Then press the power button for

three seconds to restart.

• If these items are set correctly and the screen remains blank,

have the computer serviced.

• Your power management is enabled. Do one of the following

to resume from sleep mode:

- Press any key on the keyboard (located on the folio case).

- Press the Power button.

- Press the Windows button.

• The battery power is getting low. Connect the AC power

adapter to the computer.

• Make sure that:

- The battery is charged.

- The operating temperature is within the acceptable range.

See "Chapter 2. Use and care Information" in the Lenovo

Safety and General Information Guide.