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8. Troubleshooting

1. Printer tray will not close, opens again immediately after closing.

a. If the tray LED is blinking and/or an error message appears stating the

printer is out of paper, there is a print job stuck in the printer queue.

Perform the following steps:

i. Double left click on the Disc Printer icon under the Printer and

ii. Clear each job in the queue by clicking each individually and from

iii. Once all jobs are cleared power off your printer and then power on

2. Improving print quality.

a. Perform a Cartridge Calibration as described under section 7.3.

b. Remove cartridges from printer and using a cotton swab swipe the brass

bottom of the cartridge with water or Isopropyl Alcohol.

3. Printer will not power on.

a. Reseat power connection on printer and outlet. Reseat the power cable

connected into the power brick.

b. Try another outlet.

Faxes Control Panel, this will open the printer queue.

the Document drop down select Cancel. Cancel all jobs.

using the power button.