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Frequently Asked Questions
Frequently Asked Questions
Why do I see a moving
DISH Network logo on my
TV screen?
Press "SELECT"
to Continue
Why do I have a snowy
picture (or a blue or black
screen) on TV2?
List: All Chan
12:25 pm Wed 12/03
NHL Hockey
6:30 pm - 7:00 pm NR
114 ESPN
6:30 pm
7:00 pm
7:30 pm
Tue 1/22
120
History's Lost
The Early Writings of Thomas
HIST
118
Law & Order
The Leslie Comedy Hour
A&E
116
Jeopardy!
Benorama!
Match Game
MOMAX
NHL
NFL
114
ESPN News
ESPN
Hockey
Pregame Show
List: Family
12:25 pm Wed 12/03
NHL Hockey
6:30 pm - 7:00 pm NR
114 ESPN
6:30 pm
7:00 pm
7:30 pm
Tue 1/22
120
History's Lost
The Early Writings of Thomas
HIST
118
Law & Order
The Leslie Comedy Hour
A&E
116
Jeopardy!
Benorama!
Match Game
MOMAX
NHL
NFL
114
ESPN News
Hockey
Pregame Show
ESPN
Jan's
The Carol Duval
112
Tim's Garden
Chicken Coop
Show
HGTV
VOLUME
control work?
GUIDE
MUTE
O
SELECT
RECALL
CANCEL
INFO
VIEW TV
SYS INFO
RECORD
abc
def
1
2
3
ghi
jkl
mno
4
5
6
pqrs
tuv
wxyz
7
8
9
search
*
0
#
1
2
UHF
PRO
R
TV
VCR
SAT
AUX
Why does my receiver
POWER
TV / VIDEO
PAGE
TV
MENU
VOLUME
GUIDE
MUTE
change channels and
O
SELECT
RECALL
CANCEL
do things on its own?
INFO
VIEW TV
SYS INFO
RECORD
abc
def
1
2
3
ghi
jkl
mno
4
5
6
pqrs
tuv
wxyz
Why does the Program
6:30 pm
Tue 1/22
Guide display programs as
120
Info Not Available
HIST
118
Info Not Available
"Info Not Available"?
A&E
116
Info Not Available
MOMAX
114
Info Not Available
ESPN
112
Info Not Available
HGTV
Why does my satellite
signal change from good to
Acquiring
bad?
Satellite Signal
Please Wait
Why does my satellite
receiver have to be
connected to a telephone
line?
PHONE
How can I find out how
DISH Network
much my bill will be?
Bill
$
$
$
$
For further details on how to maximize enjoyment of your new DISH
Network satellite receiver, see the User's Guide.
To learn more about the great benefits of DISH Network, tune to DISH Network
FYI Channel 101 or visit www.dishnetwork.com.
Your receiver went into a standby mode or has
been turned off. Press the SELECT button on
your remote control to bring back programming.
Check to make sure your TV (and if connected,
your VCR) is tuned to the correct channel.
Refer to the "Watching Your Satellite
Programs" section in this guide for correct
channel setup or use the Recover button.
These channels are not available in your
current subscription. If you would like these
channels, visit www.dishnetwork.com.
You may have a Favorites List active that does
not include those channels. Repeatedly press
the Guide button and toggle through the
Favorites Lists until you find a list that contains
those channels. Also check to see if some
channels are locked (see User's Guide).
Try pressing the SAT Mode button.
Check to make sure you are using the correct
remote (TV1 or TV2) for the desired location.
Your remote control batteries may need to be
replaced.
Check the remote address (see User's Guide).
You may have a neighbor that also has a UHF
remote and their remote may be controlling your
receiver. This is easily corrected by changing
your remote control address. See your User's
Guide for details on how to do this.
Your receiver needs to take a download each
night to get the most current program
information. Press the Power button on both
remotes to turn the receiver off and wait about
20 minutes for the download to occur.
Check to see if there are any obstructions in
front of your satellite dish. Sometimes new tree
or plant growth can obstruct the signal between
the satellite and the dish. If you are experiencing
frequent signal interruptions, please contact
DISH Network.
Keeping your phone line connected enables you
to take advantage of interactive TV services,
Customer Support Application, or Caller ID
applications. It will also allow you to use your
remote control to order Pay-Per-View events or
movies. And, you will not be charged the $4.99
Additional Outlet/Programming Access Fee.
Press the MENU button on your remote
control and select Customer Support.
Press the DISH Home button on your remote
and select Customer Service.
Go to www.dishnetwork.com and select the
"My Account" option.
To learn more about your bill, tune to Channel
101 for information.
137840