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Troubleshooting

The kettle and indicator light do not work

when the power switch is down.

· Make sure the kettle is seated properly on the

power base and that the base is connected to a

functioning electrical outlet.

The water is boiling, but the power

switch and indicator light do not turn off.

· The auto shut-off function will not operate

properly if the lid is not completely closed. Allow

kettle to cool, then check to see that the the lid is

properly locked into place.

The power switch won't depress and the

kettle will not turn on.

· Make sure that the kettle is seated properly on the

power base and that the base is connected to a

functioning electrical outlet.

· Water or debris on the bottom of the kettle or on

the power base may interfere with the functioning

of the kettle. Be sure that the base of the kettle and

the power base are dry and free of debris.

· If the kettle is heated with no water, the internal

safety mechanism will automatically turn the kettle

off. The power switch will automatically return

to the OFF position. The kettle will begin working

again after the kettle is removed from and

returned to the base and the internal temperature

drops to a safe level. The kettle functions properly

when water is added.

There are mineral deposits on the

interior of the kettle.

· A certain amount of scale build-up is normal after

long periods of use and is caused by minerals

contained in hard water. The best way to prevent

mineral deposits is to always use distilled water in

the kettle.

· To remove deposits, try filling the kettle halfway

with water and adding a few slices of lemon, then

boil. If this does not work, please see Removing

Mineral Deposits page 9.

Note:

· If the problem persists,

please contact our

customer service

department toll-free

at ( 800 ) 276-6286

or through email at

CustomerService@

AromaCo.com.