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Here's how to format your USB/SD card on your Mac...

1. In Finder, navigate to Applications -> Utilities -> Disk Utility.

2. On the left, click on your USB/SD drive.

3. Click the "Erase" button.

4. Next to "Format," select MS-DOS FAT32.

5. Click "Format/Erase."

Remove the USB/SD card and insert it into your HD Video Capture Box.

6. The device isn't recording.

First, see the important notice on page #6 (HDMI sources only).

Please make sure the proper source input is selected. (See FAQ #1)

Please make sure a storage device (USB drive or SD card) is inserted.

7. No sound from my headset/microphone and/or the device speaker.

Please make sure the volume is unmuted (Press the

volume up button). Make sure your headset volume is

properly adjusted. Make sure your headset is a 3.5mm

CTIA type as shown in the diagram on the right.

8. My recordings don't show up on my PC or Mac when I plug in the

device by USB.

With your SD card or USB drive inserted, connect the HD Video Capture

Device to your PC or Mac using a micro USB cable. Make sure you select

"PC Storage Mode" on the device.

9. Live streaming to PC doesn't work.

Make sure you select "PC Streaming Mode" under USB Mode. Please

make sure you can see U"HD4K UVC Camera" and "UHD4K UAC Audio"