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2. Call Escalation Procedure
Canon USA provides a time sensitive call escalation process for all
imageFORMULA DR-G1130/G1100 Series Dealers and Authorized
Servicers. The Technical Support Center is the single point of entry for this
process. Once a call is placed to the Technical Support Center and
information is logged into the call management system, a case number will
be assigned to the call. Every effort is made to resolve the problem during
the call. Calls that cannot be resolved during the initial call and requires
escalation need to follow the process below. The status of all escalated
cases can be viewed via e-Support or by calling the Technical Support
Center.
imageFORMULA DR-G1130/G1100
End-User Contacts Dealer
Servicer Contacts Canon
Technical Support Center
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
Rev. 1
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
Canon
End-User
or Authorized Servicer
Dealer or Authorized
Assistance Required
Canon USA
1-800-528-2830
Canon USA
Systems Engineers
Canon USA
Engineering
Status
Modify
Update Case
Update Case
Update Case
April 2013
Page 18