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VIII.
Authorized Servicer Support Offerings
A. Authorized Servicer Support
Authorized Servicers can contact CITS technical support at 1-877-277-7043,
Monday through Friday, 8 A.M. to 8 P.M. (EST), except for holidays. Before
contacting CITS, a technician must exhaust all other resources, including the
service manual, and the
and their internal service support infrastructure.
IMPORTANT: Your customer's product's serial numbers must be registered
to your service organization using the ASCR system to ensure that your
customers remain associated with your service organization only. See
Registration Process,"
B. Internet Support
1. Canon USA's e-Support Center Web Site
The
e-Support Center
Services and Solutions Division, provides high-quality support via the
Internet. This is only available for Canon USA's Authorized Servicing
Dealers or Authorized Servicer's.
Canon USA's
Servicers access to the following technical support information:
Notification of new releases, patches, technical publications, and other
information via e-mail.
Search
Knowledge. Management System using natural language queries.
Read or download online documentation.
Download patches and their Readme files.
Track and modify logged cases.
Review all open cases.
Technical information, the warranty e-Tag system, and training
information.
For more information on how to access the Warranty section of the
e-Support Center Web site, or how to file a claim, see
Procedures,"
imageFORMULA ScanFront 330 Service Guide
e-Support Center
on p. 18.
Web site, available from Canon USA's Engineering
e-Support Center
capability for technical solutions
on p. 24.
imageFORMULA ScanFront 330 Service Guide
Web site for technical publications,
Web site is designed to give Authorized
with
"ASCR
the
Integrated
"Warranty
April 2014
Page 19