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19. Warranty

IMPORTANT, PLEASE READ AND KEEP THIS DOCUMENT ON RECORD.

Definition

H2flow Controls, Inc., warrants the FlowVis® product for 3-years from its date of supply from H2flow Controls, Inc. or its

stocking Distributor. In the event that the product experiences a premature failure due to defective workmanship or materials,

H2flow will, at its discretion, replace either the failed component(s) or the complete FlowVis Digital unit. H2flow shall not be

responsible for third-party labor or any consequential losses. Damage caused by improper installation, misuse or exposure to

corrosive chemicals, will not be covered by this warranty.

Eligibility

This warranty extends to the original purchaser only or to the end-user client of an H2flow Controls Inc. authorized affiliate.

How to obtain service

To obtain service under the terms of this warranty, the customer is required to notify H2flow Controls Inc. before the expiration

of the warranty period and to return the item in accordance with H2flow Controls Inc's product return policy. Any product

returned for warranty repair must be accompanied by a full fault report specifying the symptoms and the conditions under

which the fault occurs. Should H2flow Controls Inc. incur additional cost as a result of a failure to complete the appropriate

paperwork, an administrative charge may be levied.

Exclusions

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate care.

H2flow Controls Inc. shall not be obligated to provide service under this warranty if:

a) damage has been caused by a failure to make a full and proper inspection of the product (as described by the

documentation enclosed with the product at the time of shipment) on initial receipt of the product following shipment;

b) damage has been caused by the attempts of individuals, other than H2flow Controls Inc. staff to repair or service the

product;

c) damage has been caused by the improper use of the product, including but not limited to, the cracking or breakage of

a FlowVis Digital sensor or FlowVis lid due to the over-tightening of lid screws, damage to the FlowVis Digital LCD display

screen due to misuse or excessive exposure to chemicals, the splicing or cutting of cables or wires unless explicitly instructed

to do so during the installation process, or the installation of an indoor-rated FlowVis Digital enclosure in an outdoor

environment.

Charges

Under cover of this warranty, H2flow Controls Inc. will pay the carriage and insurance charges for the

shipment of defective product back to H2flow Controls Inc. and for its return to the client's original site

of dispatch except when:

a) H2flow Controls Inc's product return policy has not been followed.

b) product failure is caused by any of the exclusions described at paragraph 4 above, when the customer will be liable for the

full cost of the repair (parts and labor) plus all carriage and insurance costs to and from H2flow Controls Inc's premises.

c) the product is damaged in transit and a contributory cause is inadequate packaging. It is the customer's responsibility

to ensure that the packaging used to return equipment to H2flow Controls Inc. is the same, or has equivalent protective

qualities, to that used to ship the product to the customer in the first instance. Any damage resulting from the use of

inadequate packaging will nullify H2flow Controls Inc's obligations under this warranty.

Should the customer's product be damaged in transit following a repair at H2flow Controls Inc's site, a

full photographic record of the damage must be obtained (packaging and the product) to support any claim for recompense.

Failure to present this evidence may limit H2flow Controls Inc's obligations under this warranty.

THIS WARRANTY IS GIVEN BY H2FLOW CONTROLS INC. IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR

IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON INFRINGEMENT

OR FITNESS FOR A PARTICULAR PURPOSE. H2FLOW CONTROLS INC SHALL NOT BE LIABLE FOR ANY SPECIAL,

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. WE SPECIFICALLY DISCLAIM ANY AND

ALL WARRANTIES TO CUSTOMERS OF THE CUSTOMER. THE CUSTOMER'S SOLE REMEDY FOR ANY BREACH

OF WARRANTY IS THE REPAIR OR REPLACEMENT, AT H2FLOW CONTROLS INC'S DISCRETION, OF THE FAILED

PRODUCT.

Dryden Aqua Distribution AG - Industriering 68 - 4227 Büsserach -Switzerland

Mail: [email protected] - Phone: +41 61 789 91 80

For more information. please visit our website: www.drydenaqua.com