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3. Warranty case

When breakdown/default, you must immediately advise :

• The store where you bought the appliance

• The after sales service (written or via email) that the

appliance will be returned, to provide an extended

description of the problem with pictures

4. Packaging

It is recommended to use the original packaging to

return the appliance. If you use a different packaging,

make sure it provides enough protection for typical

transport risks and that it offers sufficient protection. A

simple cardboard box filled with paper is not sufficient.

Dalcq S.A. cannot be held responsible for damage

resulting from insufficient packaging. The warranty then

expires. The after sales service will inform you of the

return procedure as well as of the costs this implies.

5. Cleaning

If you don't clean the parts or the appliance before

returning it, Dalcq S.A. will invoice a cleaning set rate.

It is the responsibility of the buyer to prove the real costs

of cleaning are inferior to the invoiced set rate.

6. Withdrawal of the right to warranty

The right to warranty is withdrawn by :

Incorrect use, treatment and storage. (for example,

defaults caused by humidity, high temperatures)

Repairs, repair attempts, modifications of any kind

and use of non-original parts, etc. which were not

executed by Dalcq S.A. or by an authorized company.

Insufficient packaging and bad transport. Inappropriate

mechanical influences on the appliance or on the parts

of the appliance. Defaults that are not caused by

the finishing or production of the appliance, such as fall,

collision, damage, fire, earthquake, damage by flood,

lightning, etc. Use other than household use, especially

in a commercial environment.

The costs incurred by Dalcq S.A. because

of the returning of the appliance by the buyer,

without warranty or right to restitution will be

for the buyer.

7. After Sales Service

Dalcq S.A.

Rue du Hainaut 86 - 6180 Courcelles

Belgium