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SOUTHERN

COOKER

90-Day Money-Back Guarantee

The

Emeril Lagasse

™

Southern Cooker

™

is covered by a 90-day money-back guarantee. If you are not 100%

satisfied with your product, return the product and request a replacement product or refund. Proof of

purchase is required. Refunds will include the purchase price, less processing and handling. Follow the

instructions in the Return Policy below to request a replacement or refund.

REPLACEMENT GUARANTEE POLICY

Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if

your product or component part does not perform as expected, the guarantee extends only to the original

purchaser and is not transferable. If you experience an issue with one of our products within 1 year

of purchase, return the product or the component part for replacement with a functionally equivalent new

product or part. The original proof of purchase is required, and you are responsible to pay to return the

appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months

following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever

is later. HPC BRANDS reserves the right to replace the appliance with one of equal or greater value.

RETURN POLICY

If, for any reason, you would like to replace or return the product under the money-back guarantee, your

order number can be used as the return merchandise authorization number (RMA). If the product was

purchased in a retail store, return the product to the store or use "RETAIL" as the RMA. Return your product

to the address provided below for a replacement, which will incur no additional processing and handling

fees, or for the refund of your purchase price, less processing and handling. You are responsible for the

cost of returning the product. You can locate your order number at www.customerstatus.com. You can call

customer service at 973-287-5132 for any additional questions. Pack the product carefully and include in the

package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for

return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a

refund or replacement. Write the RMA on the outside of the package.

Send the product to the following return address:

Emeril Lagasse

Southern Cooker

™

HPC Brands, LLC

500 Returns Road

Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer

Service at 973-287-5132.

REFUND

Refunds requested within the money-back guarantee timeframe will be issued to the payment method

used at purchase if the item was purchased directly from HPC BRANDS. If the item was purchased from

an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax

amount. Processing and handling fees are non-refundable.

Emeril Lagasse

™

Southern Cooker

™