DCT OSSmosis 5 사용자 설명서 - 페이지 3

{카테고리_이름} DCT OSSmosis 5에 대한 사용자 설명서을 온라인으로 검색하거나 PDF를 다운로드하세요. DCT OSSmosis 5 3 페이지. Call center
DCT OSSmosis 5에 대해서도 마찬가지입니다: 사용자 설명서 (6 페이지)

OSSmosis 5 User Guide: Call Center Agent Default Settings

4. Force agent to unavailable after (x) consecutive bounces: If the agent bounces a

specified number of calls (a bounced call is one that isn't answered by an available

agent) while signed in and in an Available state, this will automatically force them into an

Unavailable state. A default "Unavailable – Bounced" code can be created in order to

track which agents go unavailable for this reason.

5. Force agent to unavailable on not reachable: If the agent's handset becomes

unreachable (which means their phone is no longer actively connected to the PBX/ACD)

for any reason while signed into the queue, this will automatically put the agent into an

Unavailable state.

Rev. 01.2019

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