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IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from
the original date of purchase of your
appliance at IKEA Pty Ltd,
ABN 84 006 270 757 or at Cebas Pty Ltd,
ABN 15 009 156 003, unless the appliance is
named LAGAN in which case two (2) years
of guarantee apply. The original sales
receipt, is required as proof of purchase. If
service work is carried out under guarantee,
this will not extend the guarantee period for
the appliance.
Which appliances are not covered by the
IKEA five (5) years guarantee?
The range of appliances named LAGAN .
Who will execute the service?
IKEA Authorized Service Centre will provide
the service through its own service
operations or Authorized Service Centre
network.
Contact IKEA for further information.
•
If you encounter any trouble with the
appliance and wish to register a service
call or make a claim, please refer to
ww.ikea.com.au for your local store after
sales customer service center phone
number, online email and opening times
or refer to the phone numbers shown
below.
The principal address and contact details
in Australia are:
IKEA Authorized Service Centre at
www.IKEA.com.au or
•
For Queensland, New South Wales and
Victorian customers please contact:
IKEA Pty Ltd
IKEA Service Office
L1 Clock Tower, 630 Princes Highway
Tempe, NSW 2044
Victoria:
New South Wales:
Queensland:
IKEA Perth:
IKEA Adelaide:
(03) 8523 2154
(02) 8020 6641
(07) 3380 6800
(08) 9201 4532
(08) 8154 4532
•
For Western Australian and South
Australian cutomers please contact:
Cebas Pty Ltd
8c Sunray Drive,
Innaloo WA 6018 Australian
IKEA Perth:
IKEA Adelaide:
What does this guarantee cover?
The guarantee covers applicable faults of
the appliance, which have been caused
by faulty construction or material faults
from the date of purchase from IKEA. This
guarantee applies to domestic use only. The
products have been designed and tested for
domestic purposes only and this guarantee
does not cover damage arising from use of
the Product in a commercial environment.
The exceptions are specified under the
headline "What is not covered under this
guarantee?" Within the guarantee period,
the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure.
Replaced parts become the property of
IKEA.
The guarantee exists only if the appliance
complies and is installed in accordance with:
•
The technical specifications.
•
The Assembly Instructions and user
manual Safety Information.
IKEA's guarantee is subject to Australian
Consumer Law - see Schedule 2 to
Competition and Consumer Act, 2010. This
guarantee is in addition to (and does not
exclude, restrict or modify in any way) any
non-excludable statutory warranties in
Australia.
What will IKEA do to correct the problem?
IKEA appointed service provider will
examine the product and decide, at its
sole discretion, if it is covered under this
guarantee. If considered covered, IKEA
service provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
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(08) 9201 4532
(08) 8154 4532