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NCTC Avaya IP Office 9500/9600 User Guide
outgoing calls. While in DND, when you go off hook, a broken dialtone will be heard to remind you that
you are in DND.
To activate/deactivate DND:
1. Press a programmed DND feature key or select the Features softkey then use the up/down
Navigation keys to highlight Call Settings then press Select
2. Press the Change softkey, to toggle the setting (on or off)
3. Press the Save softkey to save the setting.
Note – if using a DND feature key, the light will illuminate when active and be extinguished when
inactive. Additionally regardless of the method used to enable/disable DND, when active a N will be
displayed in the grey bar at the top of your display. Additionally, a Status softkey will be visible. Pressing
the Status softkey will show that DND is On. To turn it off, simply press the Off softkey.
Call Forwarding
You may be able to change your forward unconditional settings using the Features softkey
1. Press the Features softkey and use the up/down Navigation keys to highlight Forward then
press Select.
2. Use the up/down Navigation keys to highlight and then select the call forwarding that you wish
to administer.
Follow Me To
Forward your calls to another extension, administered from your extension
Follow Me Here
Forward your calls to the extension you are currently in front of
Forward Unconditional
Forward all calls to another destination
Forward Busy/No Answer
Forward calls to another destination in a busy and/or no answer condition
Mobile Twinning
If this feature is enabled, you can twin all calls to your extension to an alternate destination such as a
mobile phone. When twinning is enabled, inbound calls will ring your deskphone as well as the
destination number configured.
Directory Contacts
You can add up to 100 personal directory contacts. For each directory contact, you will specify a name
and associated phone number.
1. Press the Directory key and use the left/right Navigation keys to select Personal
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