Action
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contacting customer support
When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on
the printer display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The
serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com,
and then select one of the following:
Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common
problems.
E-mail
You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide
you with information to solve your problem.
Live chat
You can chat directly with a service representative. They can work with you to solve your printer problem or provide
assistance through Assisted Service where the service representative can remotely connect to your computer through
the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark
product.
Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit
http://support.lexmark.com.
Print quality Guide
Page 19 of 19
Yes
No
Contact
customer
The problem is solved.
support.
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