250.753.8755
TELEPHONE FEATURES
Call Pickup – Any (Use to pick up any ringing telephone set on your system from your telephone set)
- Press *30
Conference Call
1. While on active call, press Conference – the call is now on hold
2. When you hear dialtone, dial the number of the second party
3. When the call is answered, press Conference again – you are now all connected
4. To add additional parties, repeat step 2
5. To drop out of a conference call, press Drop twice or Feature 06 twice if your phone does not have a Drop key
6. To drop certain parties, press Drop, scroll through the parties, when the party is shown on the display, press Drop
Do Not Disturb – On (will not allow any calls to ring on your set) Do Not Disturb –Off
- Press *08. press Speaker - Press *09. press Speaker
Follow Me To – Call Forward to another extension # on the system
(Activated from your own phone)
- Press *14*, enter Extension Number you wish to forward to, press #, press Speaker
Follow Me Here – Call Forward your extension # to the phone you are sitting at
(Activated from the phone you have physically moved to)
- Press *12*, enter Your Extension Number, press #, press Speaker
Follow Me To or Follow Me Here – Cancel
- Press Status Softkey, press Clear Softkey
Intercom Calls
- Lift handset to answer incoming intercom call
- Lift handset, dial extension number or press pre-programmed extension button to place outgoing intercom call
Park Call
- While on the call, press *37*, enter Extension Number, press #, hang up (if call is not answered, will ring back in 3 min.)
Retrieving a Parked Call
- Press *38*, enter Extension Number, press #
Paging, Group – All
(You may not have a Group Paging Key programmed, if this is the case please contact ITS Telecom for assistance)
- Lift handset, press Group Paging Key and begin your page
Paging, Group – Specific Set
(You may not have a Group Paging Key programmed, if this is the case please contact ITS Telecom for assistance)
- Press Group Paging Key, press DIRectory Softkey, press List Softkey
- Scroll using the arrow key down to the name/extension number you would like to page
- Lift handset, press GrpPg Softkey and begin your page
Speed Dial – System
- Contact ITS Telecom to set up or make changes to system speed dial
Transferring Calls
- While on call, press the Transfer button, enter extension number or press pre-programmed extension button
- You can hang up to immediately transfer call to that extension or wait for co-worker to answer, announce call then hang up
Transfer to Voicemail
- While on call, press the Voicemail button, enter Ext #, press Select
QUICK REFERENCE SHEET FOR AVAYA IP OFFICE 1408 & 1416 Sets Page 1 of 2
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