Troubleshooting
The Brother printer is not found on the network during the QL-710W/720NW installation.
Question
Are you using security
software?
Is your Brother printer
placed too far from the
WLAN access point/router?
Are there any obstructions
(walls or furniture, for
example) between your
printer and the WLAN
access point/router?
Is there a wireless
computer, Bluetooth
supported device,
microwave oven or digital
cordless phone near the
Brother printer or the WLAN
access point/router?
The Brother printer cannot print over the network.
The Brother printer is not found on the network even after successful installation.
Question
Are you using security
software?
Is your Brother printer
assigned with an available
IP address?
Interface Solution
wired/
Confirm your settings in the installer dialog.
wireless
Allow access when the security software alert message appears during
the QL-710W/720NW installation.
wireless
Place your Brother printer within about 3.3 feet (1 meter) from the WLAN
access point/router when you configure the wireless network settings.
wireless
Move your Brother printer to an obstruction-free area, or closer to the WLAN
access point/router.
wireless
Move all the devices away from Brother printer or WLAN access
point/router.
Interface Solution
wired/
See I'm using security software. uu page 17.
wireless
wired/
Confirm the IP address and the Subnet Mask.
wireless
Verify that both the IP addresses and Subnet Masks of your computer
and the Brother printer are correct and located on the same network.
For more information on how to verify the IP address and the Subnet
Mask, ask the network administrator.
®
(Windows
)
Confirm your IP address, Subnet Mask and other network settings with
the Network Setting Tool.
See Using the Network Setting Tool uu page 32.
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