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Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an
error message. The most common error messages are shown below.
You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest
FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message
Network connection failed.
Verify that the network
connection is good.
Connection failed
to server.
Check network settings.
Connection failed
to server.
Wrong Date&Time.
Authentication is invalid.
Reissue temporary ID,
and register account again.
Failed to upload.
Unsupported file
or corrupt data.
Confirm data of file.
Cause
The machine is not connected to a
network.
Network or server settings are
incorrect.
There is a problem with the network or
server.
Date and time settings are incorrect.
The authentication information saved
in the machine that is needed to
access the service has expired or is
invalid.
There is a problem with the file you
are trying to upload, such as one of
the following:
The file exceeds the service's limit
on number of pixels, file size, etc.
The file type is not supported.
The file is corrupted.
Action
Verify that the network connection
is good.
If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Confirm that network settings are
correct, or wait and try again later.
If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
setting may be incorrect.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine. (Applying for Brother Web
Connect Access uu page 6 and
Registering and Deleting accounts on
the machine uu page 8)
The file cannot be used.
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