E-Family Reimage "How-To" Guide
Appendix – A, FAQs
1. How do I resolve a PCI Yellow Bang?
a. After installing the drivers and you have this PCI yellow bang in device manager, you need
to install the following drivers found in the Chipset folder:
b. For E-Family 1
HECI
c. For E-Family 2
2. How do I resolve a Broadcom USH Yellow Bang?
a. After installing the drivers and you have this USH yellow bang in device manager, you
need to install the Control Point Security Device Driver Pack
3. How do I resolve this Unknown Device yellow bang on E-Family 2
a. After installing the drivers and you have an unknown device yellow bang in device
manager, you need to install the ST Micro Freefall Sensor driver found under Chipset
4. What drivers are in the Control Point Security Device Driver pack?
a. The driver pack has the drivers for all security related hardware, including:
o Broadcom Trusted Platform Module
o Atmel Trusted Platform Module
o STMicroelectronics Trusted Platform Module
o Winbond Trusted Platform Module
o O2Micro Smart Card Reader
o Dell Smart Card Keyboard
o UPEK TouchChip Fingerprint Reader
o Authentec Fingerprint Reader
o Broadcom Unified Security Hub
o Vista Storage Driver Update (for ATAPI.SYS)
5. Can I use WiMax and WiFi at the same time?
a. No, the wireless adapter only supports one of them being active at one time
6. What is the Dell System Software utility and why do I need it?
a. The Dell System Software utility provides critical updates and patches for your operating
system necessary for the correct operation of your system. It is important to install this
st
generation you need to install two drivers - AMT SOL / LMS and AMT
nd
generation you need to install one driver - AMT HECI
Dell Confidential
nd
generation?
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