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Recovering the Chrome operating system

Install a new version of the Chrome operating system on your Inspiron Chromebook by going through the recovery process. You may want

to go through this process if you are having problems updating your Inspiron Chromebook or if it stops working.

NOTE:

All account information and data stored on your Inspiron Chromebook, such as photos, downloaded files, and saved

networks, will be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and

any data synced to these accounts are not affected by the recovery process. After the recovery process is complete, you will be

guided through the initial setup again.

Prerequisites:

•

A Chrome device, Windows, Mac, or the Linux computer with administrative rights.

•

A 4 GB or larger USB flash drive or SD card.

Step 1: Check for the "Chrome OS is missing or damaged" message

If you see this message, you can first try to perform a hard reset on your Inspiron Chromebook by pressing Refresh + Power. If you still see

this message after performing a hard reset, please proceed to Step 2.

If you see the Chrome OS verification is turned off message, refer to

Step 2: Create the recovery USB flash drive or SD card

Insert a USB flash drive or SD card into your computer and follow the instructions below:

Table 18. Inspiron Chromebook recovery

Operating System

Chrome Device Instructions

Windows Instructions

Chrome operating system recovery

Chrome OS verification is turned off

Instructions

Create a recovery flash drive by using the Image Burner. The tool

may not be available in all languages.

Type chrome://imageburner into the omnibox (browser's

address bar).

Run the tool and follow the instructions that appear on your

screen.

NOTE:

When recovering your Chrome operating system,

ensure to create the recovery flash drive on the same

model.

Click this

link

to download the Recovery Tool.

Run the tool and follow the instructions that appear on your

screen.

After you recover your Chrome operating system, you must

format your USB flash drive or SD card using the Recovery

Tool.

section below.