Shortened standby time.
Messaging problems
Unable to send or receive text
messages.
Unable to send or receive
email.
Internet problems
Unable to connect to the
mobile broadband networks.
The duration of standby
time is affected by your
service provider's system
configuration. The same
tablet used with different
service providers' systems
does not have the same
duration of standby time
(LTE/HSPA+ only).
If you are not able to
connect to the network,
the tablet continues to send
out signals as it attempts
to locate a base station.
Doing this consumes battery
charge and consequently
shortens standby time.
Possible causes
Your tablet is in airplane
mode with no wireless
connectivity.
The network signal strength
is not strong enough.
The Internet connection
or the email setting is not
configured properly.
Possible causes
Invalid SIM card.
You are not within the
network's service area.
Poor signal.
Your tablet is in airplane
mode with no wireless
connectivity.
If you are located in an area
where the network signal is
weak, move your location to
the area where the network
signal is strong or temporarily
turn off your tablet if needed.
Change your location to
one where the network is
accessible, or temporarily
turn off your tablet.
Possible solutions
Slide the status panel down
and then disable
Airplane mode.
Try moving to a different
location for better signal
reception.
Check your network
connection, and confirm with
your email service provider if
your email setting has been
configured correctly.
Possible solutions
Contact your service provider.
Check the service area with
your service provider.
Move to an open space or
if you are inside a building,
move closer to a window.
Slide the status panel down
and then disable
Airplane mode.
Troubleshooting
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