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Preface
Contacting Allied Telesis
Online Support
Email and
Telephone
Support
Returning
Products
For Sales or
Corporate
Information
Warranty
Management
Software Updates
8
This section provides Allied Telesis contact information for technical
support as well as sales or corporate information.
You can request technical support online by accessing the Allied Telesis
Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use
the Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
For Technical Support via email or telephone, refer to the Support section
of the Allied Telesis web site: www.alliedtelesis.com/support.
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender's expense. For
instructions on how to obtain an RMA number, go to the Support section
on our web site at www.alliedtelesis.com/support/rma.aspx.
You can contact Allied Telesis for sales or corporate information through
our web site at http://www.alliedtelesis.com/purchase.
Go to www.alliedtelesis.com/warranty for the specific terms and
conditions of the warranty and for warranty registration for the Allied
Telesis adapters discussed in this manual.
New releases of management software for our managed products are
available from either of the following Internet sites:
Allied Telesis web site:www.alliedtelesis.com
Allied Telesis FTP server:ftp://ftp.alliedtelesis.com
If you prefer to download new software from the Allied Telesis FTP server
from your workstation's command prompt, you will need FTP client
software and you must log in to the server. Enter "anonymous" for the user
name and your email address for the password.