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Technical Support
This chapter contains the following sections:
•
The iSupport Website
•
Contacting the Technical Assistance Center
•
Requesting a Hardware Replacement
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking
equipment and mitigating the impact of network outages.
Through iSupport you can obtain technical information regarding Dell Networking products, access to
software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases.
Dell Networking iSupport provides integrated, secure access to these services.
Accessing iSupport Services
The URL for iSupport is http://www.dell.com/support. You must have a userid and password to access
iSupport services. If you do not have a userid and password, you can request these at the website.
To request a userid, password, and iSupport services, follow these steps.
1.
On the Dell Networking Support page, click the Account Request link.
2.
Fill out the User Account Request form and click Send. You will receive your userid and password by
email.
3.
To access iSupport services, click the LOGIN link and enter your userid and password.
Contacting the Technical Assistance Center
How to
Log in to iSupport at http://www.dell.com/support.
Contact Dell
Networking
TAC
Information to
•
Submit When
•
Opening a
Support Case
•
•
•
Technical Support
Your name, company name, phone number, and E-mail address
Preferred method of contact
Model number
Software version number
Symptom description
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