Where To Get Help
®
Epson
provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table.
Service
World Wide Web
Automated
Telephone
Services
To speak to a technical support representative, dial:
■
Toll-free: (800) 556-6025, 6
■
U.S.: (562) 276-4350, 6
7
to 4
AM
■
Canada: (905) 709-2170, 6
Toll or long distance charges may apply.
Please have the following information ready:
■
Product name (Epson AcuLaser CX11N/CX11NF)
■
Product serial number (located on the back of the product)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer configuration and operating system version
■
Description of the problem
You can purchase genuine Epson toner cartridges and paper from an authorized
Epson reseller. To find the nearest reseller, please call 800-GO-EPSON
(800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales only). In
Canada, please call (800) 463-7766 for reseller referral.
32
Solving Problems
Access
From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation, access
troubleshooting information, and receive technical advice
through e-mail.
A variety of automated help services are available 24 hours a day,
seven days a week. To use these services, you must have a touch
tone telephone and call (800) 922-8911. Your Epson
SoundAdvice
SM
select the Epson AcuLaser CX11N/CX11NF in SoundAdvice.
AM
to 6
AM
, Saturday.
PM
AM
Express Code is 82705. Use this code to quickly
to 6
, Pacific Time, Monday through Friday.
PM
, Pacific Time, Monday through Friday and
PM
to 6
, Pacific Time, Monday through Friday.
PM
페이지 인쇄