Cisco 6500 - Catalyst Series 10 Gigabit EN Interface Module Expansion 설치 참고 사항 - 페이지 11

{카테고리_이름} Cisco 6500 - Catalyst Series 10 Gigabit EN Interface Module Expansion에 대한 설치 참고 사항을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco 6500 - Catalyst Series 10 Gigabit EN Interface Module Expansion 14 페이지. Distributed forwarding card 4 for ws-x68xx, ws-x69xx, and select ws-x67xx modules
Cisco 6500 - Catalyst Series 10 Gigabit EN Interface Module Expansion에 대해서도 마찬가지입니다: 솔루션 매뉴얼 (17 페이지), 설치 참고 사항 (46 페이지), 백서 (19 페이지), 설명 (1 페이지), 제품 게시판 (6 페이지), 공지 사항 (4 페이지), 데이터시트 (9 페이지), 데이터시트 (18 페이지), 백서 (18 페이지), 구성 매뉴얼 (8 페이지), 설치 참고 사항 (28 페이지), 문제 해결 매뉴얼 (11 페이지), 설치 참고 사항 (18 페이지), 사용자 설명서 (17 페이지), 설치 참고 사항 (24 페이지), 매뉴얼 (19 페이지), 설치 참고 사항 (36 페이지)

Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

Note

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support &

Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco

Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command

output. Search results show an illustration of your product with the serial number label location

highlighted. Locate the serial number label on your product and record the information before placing a

service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3

and S4 service requests are those in which your network is minimally impaired or for which you require

product information.) After you describe your situation, the TAC Service Request Tool provides

recommended solutions. If your issue is not resolved using the recommended resources, your service

request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.

(S1 or S2 service requests are those in which your production network is down or severely degraded.)

Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business

operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity

definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You

and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore service

to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.

78-6507-06

Catalyst 6500 Series Supervisor Engine Flash PC Card Installation Note

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