Cisco Aironet 1000 Series 배포 매뉴얼 - 페이지 17

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Cisco Aironet 1000 Series에 대해서도 마찬가지입니다: 매뉴얼 (20 페이지), 업그레이드 (28 페이지)

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Preface

Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web

Note

or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by

clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification

Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under

Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for

certain products, by copying and pasting show command output. Search results show an illustration of your

product with the serial number label location highlighted. Locate the serial number label on your product and

record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3

and S4 service requests are those in which your network is minimally impaired or for which you require

product information.) After you describe your situation, the TAC Service Request Tool provides

recommended solutions. If your issue is not resolved using the recommended resources, your service

request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.

(S1 or S2 service requests are those in which your production network is down or severely degraded.)

Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business

operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity

definitions.

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Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations.

You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of

your business operation are negatively affected by inadequate performance of Cisco products. You

and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business

operations remain functional. You and Cisco will commit resources during normal business hours

to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation,

or configuration. There is little or no effect on your business operations.

Deployment Guide: Cisco Aironet 1000 Series Lightweight Access Points

Obtaining Technical Assistance

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