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Unable to Scan the Image

If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power

source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.

CHECK1

Is your application compliant to TWAIN?

If you are using Windows 98/Me/2000 and your

application is not TWAIN compliant, the application

cannot acquire images. Use an application that is

TWAIN compliant, such as the included Sharpdesk.

CHECK2

Have you selected the scanner driver of this

unit on your application?

Make sure that the "SHARP Personal MFP series" or

"WIA-SHARP AL-XXXX" (where XXXX is the model

name of your unit) is selected on your application.

Reference:

Scanning an Image from a TWAIN-

Compliant Application

CHECK3

Have you specified all scanning preferences

appropriately?

Setting a large area with full color together with a high

resolution setting, makes the data size large, resulting in

extended scanning times. It is recommended to set the

scanning preferences depending on the type of original

to be scanned, i.e., Text, Text/Graphics, Photograph,

Color, Black & White.

CHECK4

Is there enough computer memory?

Your computer may not have enough available memory

to hold the document you want to scan. Lower the scan

resolution.

CHECK5

Has the specified period of program timeout

already elapsed?

Neither printing nor scanning jobs can be sent to the

unit from your computer during the specified period of

program timeout after copying.

To send a scanning job immediately, press the clear

(

)

key twice, ONLINE key or SCANNER key on the

unit.

Reference:

For more detail, refer to "USER

PROGRAMS" in the Operation Manual.

CHECK6

Are you trying to scan multiple originals in the

SPF/RSPF at once?

When multiple originals are loaded in the SPF/RSPF, it

depends on your application whether only one original

can be scanned in a single operation, or whether

multiple originals can be scanned. Check which is

possible in your application. (Sharpdesk allows multiple

originals to be scanned in a single operation.)

CHECK7

Does your computer's operating system

support the scanner driver?

The operating systems that support the unit's scanner

driver are Windows 98/Me/2000/XP.

CHECK8

Are you using an appropriate interface?

Only the USB interface can be used for the unit's scanning

function. Make sure the unit is connected to your computer

with a USB cable. If the unit was connected to your

computer with a parallel cable when you installed the

SHARP Personal MFP series software, uninstall the

SHARP Personal MFP series software. Refer to

"INSTALLING THE SOFTWARE" in the Operation Manual

for the order of installation of the SHARP Personal MFP

series software and connection of the USB cable, and

reinstall the SHARP Personal MFP series software.

Reference:

Uninstalling SHARP Personal MFP Series Software

CHECK9

Have the scanner driver and Button Manager

been installed properly?

If normal scanning still cannot be performed even after

confirming the items on the above check list, delete SHARP

Personal MFP series software and then reinstall it.

Reference:

Uninstalling SHARP Personal MFP Series Software

CONTENTS

INDEX